Team

Cultural insights: The mishandling of bias: Case study of the John Rocker fiasco – Part two of our four-part series: “The new face of bias in the workplace”
By William G. Shackelford

"By taking an aggressive and positive approach to managing issues of bias, organizations put themselves on the side of the employee raising the concerns (as opposed to creating an adversarial relationship). It allows the organization to model teamwork under conflict and builds a higher level of cultural competence within the organization. Most importantly however, it builds (as opposed to destroys) trust between employees and managers" (Shackelford 3).